Monitoring the Initial Queue

Submissions which appear in the Initial Queue are those Submissions which are submitted from those screens under the ‘Submit’ header in HICRIS. They are generally submitted by external users, but SHPD Intake Staff may have used these same screens to input a submission that has still be received through paper.

Monitor the Initial Queue by going to the ‘Home’ header in HICRIS, which will open the Initial Queue. You can filter or sort the Queue using the fields presented, to help prioritize or evaluate items in the Queue. To sort a grid by a certain column, click that column’s header. An arrow icon will show whether the sort is ascending (upward arrow) or descending (downward arrow). To filter the grid, hover your cursor over a column’s header to display the three-lined menu icon. Click the menu icon to open the filter tool and enter your filter text. You can also rearrange the column order by clicking and dragging the column header.